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Case Study: Voice over IP in Action!

We have discussed Voice over IP applications in general terms in previous blogs. I had a meeting with an existing customer a couple of weeks back which I have decided to share as it illustrates the “real life ” benefits VoIP technology provides. The main...

Computer Telephony Integration (CTI)

Computer Telephony Integration (CTI) consists of a number of applications based upon integrating an office’s telephone system with the computer network. CTI apps are designed to enhance organizational efficiency and productivity (an informational note to address...

Unified Messaging

Unified Messaging (UM) is a great application with a very straight forward description: It provides the integration of different electronic messaging and communications media (e-mail, voicemail and fax) technologies into a single interface, the email inbox, and makes...

VoIP Telephones or Digital?

This question comes up in virtually every conversation with prospective customers. Some people seem to think that VoIP (IP) telephones must be the way to go because they are the hot new item. Our view is that the choice of IP sets or digital depends on the specific...
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